Refund Policy
RETURNS
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
Twisted Oak Sports guarantees total customer satisfaction with the items you purchase from twistedoakshop.com.
If you have received your item(s) defective or incorrect:
-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us at support@twistedoakshop.com
*Further instructions will be given through email.
If you have received your item and would like a refund or exchange:
-Email us at support@twistedoakshop.com
*Further instructions will be given through email
Note: We do not cover shipping cost for return.
For more assistance please call +1614-230-4562
WHEN DO I GET MY REFUND?
Refund will be processed and sent back to the original form of payment within 5 days after we receive your returned item.
HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid.
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.
WHEN DO I GET MY REFUND?
Refund are process and send back to the original form of payment with in 5 days after we
receive your returned item.
LATE OR MISSING REFUNDS (if applicable)
-If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at support@twistedoakshop.com and we will be happy to assist.
IN CASE OF DAMAGE OR INCORRECT ITEM(S)
Please do not send your purchase back to the manufacturer.
Send us an email stating your concern and attach a picture or a video of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order and we will send you a replacement. Note: Our team will inspect / verify the photo(s) or video before we issue out a replacement. Customer will also have to return the damage item in order to receive a replacement. Further instructions will be given through email.
There are certain situations where only partial refunds are granted (if applicable)
-Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Coupon Codes
-Discount codes must be applied at time of checkout - You must press "Apply" to see the order total update.
-We cannot adjust any prices after the order has been submitted.
-Only one code can be used on a purchase.
-Coupon codes cannot be applied to previous purchases.
CANCELLATION
Orders can only be cancelled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.